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高三七选五How to say sorry and really mean it

时间:2019-02-02 20:23  作者:admin  来源:www.2abc8.com

How to say sorry and really mean it?   31  In fact, a study found that effective apologies are those that were accepted by the offended party and allowed both parties to move on with no unpleasantness. Here are a few key tips.
Wait, never hurry to apologize
Did you turn things around royally? 32 "Sometimes an immediate apology is called for," says Antony Manstead, a professor of psychology at Cardiff University in Wales.
"But if the other party is angry at your previous wrong doing, it may be more effective to wait because their anger may prevent them from being receptive to an apology."33
Explain, don't excuse
Because admitting to being wrong is painful and can make people worried that they're a bad person, they often water down their apology with excuses. For example, “I certainly apologize if I offended anyone” and “I’m very sorry,but in my defense ,you started it.”
34 Giner-Sorolia says, “It uses the form of an apology-'I'm sorry'- but follows it up by shifting responsibility to the offended person, implying he or she is too sensitive.”"Don't imply that the other person is wrong to feel upset or angry," adds Mara Olekalns, a professor at Melbourne Business School.
Let your body do the talking
Experts agree that face-to-face apologies beat phoned-in, e-mailed, or handwritten ones. “Facial expressions, posture, and the tone of voice have all been shown to be important channels that convey sincerity when you express regret,” Giner-Sorolla says. “Anyone can type” “I feel really ashamed, but if you say it live, it‘s obvious whether or not you mean it.
A phone call is second best: You'll convey emotions with your voice and get instant feedback. E-mailed apologies aren't perfect. They lack emotional connections.35 “Avictim can abuse written apologies and do harm to the apologizer.” Mullet says.
A. A little cool-off time could help.
B. That sort of apology has a name-a nonapology.
C. Is there more to saying sorry than just saying "sorry"?
D. Tliere is nothing worse in these situations than sincere apologies.
E. Once you've typed them, the receivers can forward them to anyone.
F. Being a victim does not automatically transform a person into a good person.
G. Therefore, the best time to apologize is when one feels ready to sincerely apologize.


答案  31-35 CAGBE

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